Return Policy

Lillian Beauty Store offers 100% money back refund guarantee within 30 days from the purchased date for majority of the products. However, all returned items must be in original package and unopened. No return and refund policy are applied to Custom Blends. Buyer shall be responsible for freight and shipping cost to return the goods to us. Once Lillian Beauty Store receives a return order, we will process it within 24 hours.

In order to receive a refund on an item:
- The item must be unopened, and in new and resalable condition;
- The item must have all original packaging, parts and accessories;
- If an item was in a plastic bag or shrink wrap when sent to you, in must be unopened and still in the plastic bag or shrink wrap;
- The item must not be a custom product or gift card

If you used a gift card to pay for all or part of an order, we will apply any refund to the gift card first - up to the gift card amount used to purchase the order. Any remaining balance will be refunded to the credit or debit card you used for the original purchase.

We are not responsible for items lost or damaged during return shipping. If you are concerned about items being lost or damaged during shipping, please insure your package for the value of the items being returned.

You are responsible for the cost of return shipping and insurance.

While we make every effort to ensure the accuracy of each order, occasionally there may be a discrepancy in your order. Please take a minute to inspect your order thoroughly when you receive it. If an error is found please contact us at or (413)-222-6502.

Last Edition: July 16, 2017.